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AVM Dynamics offers the following support options:
Standard No-Charge Support
Standard Technical Support is included with the software purchased under Named-User or Floating license.
This option includes 6 months of technical support with a maximum of 6 support incidents.
Telephone support is available Monday through Friday, from 9:00 am to 6:00 pm (Eastern Time).
You can also contact us via e-mail.
You should generally expect a reply within 2 - 4 hours.
Single Incident Support / Incident Packs
Through this support option, you can purchase support on a per-incident
basis.
Support is provided either via phone or e-mail, at the
discretion of AVM Dynamics. Even if resolving an incident involves more than
one phone call or e-mail, you are charged only for a single incident -
regardless of the number of support contacts required. Telephone support
is available Monday through Friday, from 9:00 am to 6:00 pm (Eastern Time).
Per-incident support can also be purchased in packs of three or five
incidents. If an incident which you report is confirmed as a bug by AVM Dynamics,
your available incident balance will not be affected.
Unused incidents expire six month from the date of purchase and cannot
be redeemed.
Annual
Support Plan
This support plan allows you to purchase unlimited technical support for
a period of one year. Support is available Monday through Friday, from
9:00 am to 6:00 pm (Eastern Time).
Custom Support
We can build a custom support plan to meet your specific needs. Send your
suggestions to AVM Dynamics.
Note: Support programs are subject to change. Check our Web site for the latest information.
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